Articles on: Importing Reviews

Fixing common bulk importing review errors

During adding the AliExpress product URL manually in the bulk import process, you may encounter some issues. This article will help you figure out some common importing errors and how to solve them.

Heads-up: Remember to install the Kudosi extension on Google Chrome to limit errors and import reviews smoothly. (Click here to learn how to install the Kudosi extension).When you use the bulk import method, the number of reviews imported depends on your import settings. If you don’t get any reviews after bulk importing, please check your import settings—they may be too strict. From the dashboard, go to import reviews > Click "Customize settings" on the top right of the page.

No new reviews imported

If no reviews are imported, click "Try again." In this step, you’ll see new suggested review links for the products that failed, and you can also switch to manual import if needed.

Please note: Your import settings can affect the results. If you experience any issues, check and adjust your import settings for better results.

URL format errors

Error message: "Invalid URL. Check the link format or learn more."
Solution: Check the URL format and make sure you are using the correct format.

AliExpress URL must look like:

[https://www.aliexpress.com/item/product-ID.html] - Click here for an example.

Another correct format:

[https://www.aliexpress.com/item/product-ID.html?query-string] - Click here for an example.

The query string is optional and it consists of various parameters separated by '&' symbols.

There are some incorrect format AliExpress URLs:

[https://m.aliexpress.com/item/product-id.html]
[https://www.aliexpress.com/store/product/product-id]]
The importing error may occur if the URL has the local link [aliexpress.ru].

No product reviews in the review link

Error message: "No reviews were found in this URL. Try another URL with reviews. Learn more"
Solution: Check customer reviews in the URL from AliExpress or Amazon.

Scroll down a product page on AliExpress and check the number of reviews in the top menu.

If there are no customer reviews in that URL, you need to find another one with reviews.

No product ID in the URL

Error message: "No product ID found in this URL. Use a different URL."
Solution: To solve this error message during the review import process, simply use another URL with the product ID.

Unsupported country

Error message: "This link is from an unsupported country. Use a different one."
Solution: We support nations like US, AU, BR, CA, CN, FR, DE, IN, IT, MX, NL, SG, ES, TR, AE, GB, SE, SA, PL, EG, JP, BE

Unsupported website

Error message: "Unsupported website. Use a valid AliExpress product URL. Learn more"
Solution: In bulk import with the AI method, we support only AliExpress, not other websites. Copy and paste the AliExpress product URL containing reviews to resolve this error.

Hope this article helps you clarify how to solve common bulk importing errors.

If you need help, contact our customer support via live chat or email at support@kudosi.ai. Please provide detailed information about the issue and any troubleshooting steps you've tried. We're available 24/7 to assist you promptly.

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Updated on: 26/06/2025

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