I. Payment

Since our apps are using Shopify Payment system, we have to follow all of their Policies, therefore please read more here for more details.
In case you're having any issues with your charging/payment procedure, please contact Shopify support team as soon as possible. Also, kindly notify us by our live chat, or our email.

II. Refund

Please keep in mind that you have agreed to our Terms of Service once you approved the Shopify charge.

CONDITIONS TO APPLY FOR A REFUND

We only refund when the custom source(s) are unimplemented, which are confirmed by our team via notification mails. Kindly note a request may have multiple sources, we only refund for the source(s) that we are not able to handle due to technical limitations.

The scope of work is based on the Support Policy (information above). All processes must follow the Support Policy in order to get the final confirmation from both sides.

During the progress of supporting, you have to understand all standards and the Abuse rules (see our Support Policy).

The charge had to be paid through Shopify payment system first. We will process the refund after receiving the money from Shopify (it might take 7-10 business days)

REFUNDS ARE REJECTED UNDER THESE CIRCUMSTANCES

You changed your mind about the purchase, or you chose not to use the service anymore.

You are unable to show proof, or screenshot of broken/missing parts of the service.

You are unable to show proof, or screenshot related to service's bugs.

You do NOT want to share your Collaborator account for us to check the issue.

You repeatedly installed and uninstalled Kudosi, and ask for a refund.

You express your behaviors in some ways of showing an intention to cause a threat to Kudosi app and service

You express your behaviors in some ways of threatening the Support Team.

You say that you charged the service unintendedly or accidentally, and want to get a refund. You should check out your order carefully before making the payment.

UPDATES OF VIP SERVICE REFUND POLICY

This refund policy can be updated at any time, WITHOUT prior notice, and is applicable immediately for ALL subscriptions and subscribers.  It is considered an integral part of our Terms of Service, and its acceptance is mandatory for ALL users.

We reserve the right to refuse refunds if ANY efforts of refund policy abuse are detected.

The refunded amount should reflect in your payment method within the next 5-10 business days, although the exact timing can vary depending on your bank.

If you have any further concerns, please feel free to contact us via live chat or email us at support@kudosi.ai

Updated on: 28/05/2025