Articles on: Collecting Reviews

What is a Review Submission Page?

The Review Submission Page is a feature that allows customers to leave reviews for all the products in their order in one place. It simplifies the review collection process and encourages your customers to provide more detailed reviews. This article will guide you through understanding how the Review Submission Page works, its benefits, and how to set it up and customize it for your storefront.

On this Page



What is a Review Submission Page?
How does the Review Submission Page work?
How to set up the Review Submission Page
Customize the Review Submission Page

What is a Review Submission Page?



The Review Submission Page is an independent professional page available on your storefront. It enables customers to leave reviews for all the products in their order on a single page, eliminating the need to navigate to individual product pages.



How does the Review Submission Page work?



After customers make a purchase with multiple products in one order, you can send them a review request email. This email includes a button labeled "Submit your review" or "Submit review with photos."



When your customers click the button, they are directed to the Review Submission Page.

The page displays all the products from their order.
Your customers can rate each product, write reviews, and upload photos or videos.

The Benefits of the Review Submission Page



You collect reviews for all products in a single place, saving time for both you and your customers.
Media-enhanced reviews make the feedback more detailed and visually appealing.
Improved convenience encourages your customers to leave comprehensive reviews, boosting your review collection rate.

How to Set Up the Review Submission Page



Before customizing this page, you need to turn on the Kudosi Core Snippet in your Shopify theme. This required action ensures this feature works and allows the Review Submission Page to display on your storefront.
Steps:

Go to Navigation > Collect Reviews > Review Submission Page in the Kudosi app.
In the Review Submission Page, click the button Enable Core Snippet to open the Shopify theme editor.



In the Shopify theme editor, toggle on the Kudosi Core Snippet in the app embeds.
Click Save to activate the feature.



Customize the Review Submission Page



After enabling the Core Snippet, you can go to the Kudosi app to customize the design and content of the Review Submission Page to match your branding.



Design Customization



Banner Image: Upload an image with a recommended size of 1000 x 325 px (PNG, JPEG, JPG; up to 5MB).
Colors:
Stars: Choose a color to highlight star ratings.
Primary Buttons: Set the color for main action buttons like "Submit now."
Secondary Buttons: Assign a color for less prominent buttons like "Discard."
Primary and Secondary Text: Customize the text colors for headers and descriptions.
Show Current Reviews: Toggle this option to display existing reviews on the page.



Content Customization



Language: Select the language for the page content.
Product Review Section:
Header Title: Edit the main heading (e.g., "Your Order Review").
Description: Use variables like Order Code, Product Amount, and Fulfilled Date for dynamic text.
Rate Title: Add a question (e.g., "How was your experience?").
Review Title: Define a prompt (e.g., "Write a review").
CTA Buttons: Customize buttons such as "Add Media," "Submit Now," and "Discard."

Scale Rate and Error Messages



Scale Rate Labels: Customize labels for each star rating:
Example: One star = "Terrible," Five stars = "Great."

Error Messages:
No stars: "Please give us your rating."
No review input: "This field is required!"
Character limit: Maximum 2000 characters.
Media errors:
Max attachments: 5 files; only 1 video.
Supported formats: PNG, JPEG, JPG, GIF, MP4, MOV.
File size limits: Photos = 10MB, Videos = 100MB.

Note


Each review box allows a maximum of 2000 characters and supports up to 5 photo or video uploads.
The Review Submission Page is built under Shopify's Online Store > Pages section. Avoid editing directly in these sections to prevent conflicts with app settings. All customizations should be done within the Kudosi app for the best experience.
If discount codes are enabled, they will be sent to your customers via email and will not be displayed directly on the Review Submission Page.
You can preview changes on the right side of the page before saving to ensure everything looks correct.



This simple setup lets you adapt the Review Submission Page to align with your brand while ensuring users have a smooth experience.

Updated on: 28/11/2024

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