Why are my reviews not translated after importing from AliExpress?
Recently you may find that the function Translate into your chosen language does not work properly after importing reviews from AliExpress.
The reason behind is that we have used the Translation service provided by AliExpress, and recently AliExpress decided that they will keep a review in the original language without translating if that review has been only created within 7 days compared to the current day.
Set to choose reviews from specific countries, Go to Import Settings > Reviewer Location, and choose countries that speak the language you want to translate.
You can filter your imported review with Data Range to exclude reviews created within the last 7 days.
NOTE
With the function "Exclude last 7 days", there are around 70% of the amount of reviews translated in your chosen language. Please be advised that, sometimes the number of reviews translated in your chosen language may be less than 70%, because it still depends on the translation service provided by AliExpress, if their contents have not been translated into your chosen language yet, our app still imports original reviews.
You can import your reviews from a CSV file. To make it clear, if translated reviews from product A were prepared, you can import them via CSV file. For more detail on how to import from CSV file can be found here. Please be advised that this function is available from the Starter plan.
Should you need further support, please feel free to contact us via live chat in-app or email us at support@kudosi.ai
The reason behind is that we have used the Translation service provided by AliExpress, and recently AliExpress decided that they will keep a review in the original language without translating if that review has been only created within 7 days compared to the current day.
Recommendation
Set to choose reviews from specific countries, Go to Import Settings > Reviewer Location, and choose countries that speak the language you want to translate.
You can filter your imported review with Data Range to exclude reviews created within the last 7 days.
NOTE
With the function "Exclude last 7 days", there are around 70% of the amount of reviews translated in your chosen language. Please be advised that, sometimes the number of reviews translated in your chosen language may be less than 70%, because it still depends on the translation service provided by AliExpress, if their contents have not been translated into your chosen language yet, our app still imports original reviews.
You can import your reviews from a CSV file. To make it clear, if translated reviews from product A were prepared, you can import them via CSV file. For more detail on how to import from CSV file can be found here. Please be advised that this function is available from the Starter plan.
Should you need further support, please feel free to contact us via live chat in-app or email us at support@kudosi.ai
Updated on: 26/08/2024
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