Settings
Getting to know about in-app settings
In this article, we will go through the settings in-app which help your app's experience become more efficient On the Navigation --Open Settings tab I. General Email request reviews: Setting the email information which will be visible to customers in their inboxes when you send them review request emails and review response emails. Notification: Kudosi will send email to notify you when yoFew readersCan I change the email address which receives notification when someone leaves review
Yes, you will receive email notification when a new review has been submitted by your customers and be able to change email address to receive those notifications. Please be follow these steps: From Navigation -Settings -General -Notification You should enable review notification to activate the function. You can be able to choose receiving notifications with a rating of 1 to 5. In "Sent to" section, you can fill which mail the review notification should be sent to asFew readers
Payment & Refund Policy
I. Payment Since our apps are using Shopify Payment system, we have to follow all of their Policies, therefore please read more here for more details. In case you're having any issues with your charging/payment procedure, please contact Shopify support team asPopularHow to create a staff account, and/or why does support team need it?
We do understand your concern about your confidential information, and somehow you do not want to share it to anyone else, thus we always do our best to check your issue without staff account needed at first. However, in some difficult situations where we need to investigate deeper, staff account is compulsory for us to understand your problem further, and find the way to fix it. Also we do have Privacy policy here, so please do not worry about leakingSome readersManaging upgrades and downgrades in your subscription plan
Upgrading or downgrading your plan is essential for managing your subscription to meet your needs and budget. This article will explain how you will be charged and how to manage changes when upgrading or downgrading. On this page Understand how Kudosi’s billing works Understand upgrade plan process Understand downgrade plan process Understand how Kudosi’s billinSome readersWhat will happen when I upgrade, or downgrade my plan?
We understand that circumstances can change, and your needs may evolve. Bellow are some important information that you might want to know after changing your subscription's plan. UPGRADE If you want to switch to a higher plan, you will need to approve the charge. Please check this article to know more about how the charge is calculated. After complete the approval process, ySome readersWhat will happen when you uninstall and reinstall the app?
On this page Uninstall Kudosi Reinstall Kudosi How will you be charged after reinstallation? Uninstall Kudosi What will happen when you uninstall the app? All widgets and reviews on your storefront will immediately disappear. In-app data will be stored within 90 days. Reinstall Kudosi Plan selection after reinstallation For users on older plans (Starter / Essential /Some readersHow will I be charged when uninstalling, reinstalling an app?
With a Paid plan, will I be charged again when doing uninstall, and re-install an appFew readersCan Development Store use the higher plan than Free?
Development Store customers can only use the Free plan. If you add a payment method, you can choose any paid plan from Kudosi. Charges will apply when you move from the Free plan to a paid plan. More details can be found here. Anything unclear, please feel free to contact us via live chat or email us at support@kudosi.aiFew readersWhat is Collaborator account and why I need to create it?
What are the benefit of Collaborators? You can use collaborator accounts to give us access to your Shopify admin directly through our Partner Dashboard. Only store owner or Staff accounts with Manage Collaborator permission can view and grant collaborator access to a store Collaborators also don't count towards your staff limit. Please read Shopify article to know more about CollabFew readersGetting to know about the yearly pricing plans
Annual pricing plans offer cost savings compared to paying monthlyFew readersHow to use Kudosi's promotion code
How to apply the promo code: To use a promo code on your subscription, please follow these steps: Navigate to Settings & Pricing Pricing. Click " Have a promo code?". 3. Choose the plan you'd like to apply the code to (The code is only applied with the plan are listed in dropdown box). 4. Enter the provided promo code and click Apply Code. (https://storage.crFew readers