How to schedule my email sending time
Review request email should be sent right time after your customer receives the items. By default, Kudosi send the emails 7-day after the order fulfilment.
At the moment, Kudosi can only set the sending time from the fulfilment date. Based on your basic delivery time, please manually calculate how long it takes to send the email after the fulfillment date.
Schedule email timing
The email will be auto scheduled when the order is marked as Fulfilled according to the below settings.
+ Set global email timing
By default, emails are sent 7 days after fulfillment.
Select the number of days after order fulfillment for emails to be sent.
+ Customize email timing for specific countries
If you need different timing for specific countries:
Click “Add country timing”.
Set the number of days after fulfillment.
Select the country where this rule applies.
Repeat for multiple countries if needed.
Note: Some countries might have different delivery time. So you could set the different Email timing for those countries.
Note
- We have set the default filter for the store's country with the sending time is 7-day.
- Please be informed that the Trigger for All countries cannot be removed. Please consider to use the Blocklist function.
- The Request Emails will be auto scheduled after the orders are fulfilled. Those scheduled emails won't stop sending after you disable the Campaign, please go to Request Dashboard and cancel the Scheduled emails if you do not want to send them
If you need some more helps, please feel free to contact us via live chat or email us at support@kudosi.ai
At the moment, Kudosi can only set the sending time from the fulfilment date. Based on your basic delivery time, please manually calculate how long it takes to send the email after the fulfillment date.
Schedule email timing
The email will be auto scheduled when the order is marked as Fulfilled according to the below settings.
+ Set global email timing
By default, emails are sent 7 days after fulfillment.
Select the number of days after order fulfillment for emails to be sent.
+ Customize email timing for specific countries
If you need different timing for specific countries:
Click “Add country timing”.
Set the number of days after fulfillment.
Select the country where this rule applies.
Repeat for multiple countries if needed.
Note: Some countries might have different delivery time. So you could set the different Email timing for those countries.
Note
- We have set the default filter for the store's country with the sending time is 7-day.
- Please be informed that the Trigger for All countries cannot be removed. Please consider to use the Blocklist function.
- The Request Emails will be auto scheduled after the orders are fulfilled. Those scheduled emails won't stop sending after you disable the Campaign, please go to Request Dashboard and cancel the Scheduled emails if you do not want to send them
If you need some more helps, please feel free to contact us via live chat or email us at support@kudosi.ai
Updated on: 18/03/2025
Thank you!