• [Old widget version] Removing the leftover code after uninstalling the app?

  According to Shopify's new policy, you can remove our codes from your theme editor before or after uninstalling the app. This guide applies to users who are using our old widget version. Remove left-over code manually You can simply follow these steps: Go to your Online stSome readers

• Cannot open the app/ Showing blank page when entering the app

  If you encounter the issue with opening Kudosi app on Shopify embedded app section, please follow bellow instruction for temporarily solution: For Chrome: Open Chrome setting --Privacy and Security --Cookies and other site data --Select Allow all cookies (or Block third-party cookies in Incognito) For Safari: Open Reference --Privacy --Uncheck on Prevent cross-site tracking and Block aFew readers

• Can I export reviews?

  At the moment, our support agents could only help you to export your customer written reviews. Please contact our support team to get more assistance on this request. If you need some more helps, please feel free to contact us via live chat or email us at support@kudosi.aiFew readers

• General Support Policy

  General Support Policy, BrowserFew readers

• How to remove the widget section on Shopify theme editor?

  After you delete the widgets in app, the widget section has not completed removed on your Shopify Theme Editor. Please follow the instruction bellow to completely delete the widget sections Go to your Online store - Theme - Find the Theme that you're using - Action - Edit Code. Search for alireviews-widget file in Sections --Delete the widget filFew readers

• "Unauthorised use of code detected" What is this error?

  When you open the Show settings via Kudosi - an error message says "Unauthorised use of code detected. Refrain from using the copied righted code without prior permission" Please make sure that you are not using Exported theme without the authorization. Or simply contact the theme provider to have more information If you need some more helps, please feel free to contact us via liFew readers

• Uploading video on a review

  Knowing the importance of video review can bring to your store. Kudosi now allows to attach video on the reviews. UPLOADING VIDEO REVIEWS Your customers can upload the video when writing the reviews for your products Via the review box section on your product page: Via the online submit reviews form (Email request/ SMS request/ QR code, etc.) (https://storage.crisp.chat/users/helpdesk/website/51849c8de00Few readers

• Does Kudosi (formerly Ali Reviews) uses Google font?

  We receive question about using Google font and it might violate GDPR Compliant. How Google font works: Google Fonts is a computer font and web font service owned by Google. If your website uses Google font, it will automatically request the Google font file from Google server whenever visitors enter the site. Google will collect the visitor IP address to know where to send the font. This action is violating the GDPR Compliant. How Kudosi works: Please do not worry, at the moment KuFew readers

• Why should I use the Customer Success Manager service?

  Why should I use the Customer Success Manager Service?, CSMFew readers